Alexander Martínez KocmannFeb 263 min readFrom Firefighting to Value Engine: A CS Maturity Transformation Model
Alexander Martínez KocmannFeb 91 min readPoor Onboarding Creates Churn. AI Makes Onboarding Personal.
Alexander Martínez KocmannJan 292 min readCSM sales incentives: it may be controversial, but it needs to be discussed.
Alexander Martínez KocmannJan 291 min readThe rise of Digital Customer Success and its place in a hybrid CS model.
Alexander Martínez KocmannJan 291 min readThe emerging role of Customer Success Operations (CS Ops) and its importance for scalability.
Alexander Martínez KocmannJan 291 min readEssential training for aspiring and new Customer Success Managers.
Alexander Martínez KocmannJan 291 min readThe impact and future of Artificial Intelligence (AI) in Customer Success.
Alexander Martínez KocmannJan 291 min readDifferentiating the roles of Customer Success Manager (CSM) and Account Manager (AM).
Alexander Martínez KocmannJan 292 min readThe fundamental shift from reactive customer support to proactive customer success.
