Recommended Reading – Foundational CS Books

If you want to really get Customer Success, starting with the right books makes all the difference. These are the ones I always recommend when people ask me where to begin — they’re practical, inspiring, and full of insights you can put into action.

📚 My Top Picks for Customer Success Enthusiasts:

- Customer Success (Nick Mehta, Dan Steinman, Lincoln Murphy) – Often called the CS Bible. A must-read for anyone serious about the discipline.

- Farm Don’t Hunt (Guy Nirpaz, Fernando Pizarro) – A great reminder that lasting success comes from nurturing relationships, not just chasing deals.

- The Effortless Experience (Matthew Dixon, Nick Toman, Rick DeLisi) – Not strictly CS, but its lessons on reducing friction are game-changing for customer loyalty.

- Onboarding Matters (Donna Weber) – Everything you need to understand why those first customer moments matter so much.

- The Customer Success Professional’s Handbook (Ashvin Vaidyanathan, Ruben Rabago) – A hands-on playbook for growing in your CS career.

These books aren’t just “reads” — they’re roadmaps for building stronger customer relationships and thriving CS teams.

👉 Have any of these books shaped your own view of Customer Success the most?

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