What is the role of the CSM?

I’m sure many of you are just as familiar with the standard answer as with the questions that usually show up when you’re implementing a CSM team, or are in the midst of a reorg and someone asks “what are the CSMs responsible for?”.

I hope you find the following table thought provoking and tell me what you think, where you see it differently, or what organizational aspects in a company can make this table look different (e.g. what happens when you don’t have TAMs as defined in this table?)

What do you think?

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