Customer Success Lighthouse

A former Ericsson colleague posted something recently that stuck with me: "The older I get, the more problems I have with the culture where every manager needs to know the answer to every question instantly." Fair point — and it's not just a personality thing. It's a genuinely recognised organisational pattern, and Customer Success feels it more than most. There's real research behind it. A Vanson Bourne survey for Teradata found 74% of senior leaders think their own analytic