Customer Success Lighthouse

We think we know our customer journey, but what we usually see is the “happy path” we designed—not the messy reality customers actually experience across product and support. Process mining, originally popularized in operations and onboarding-heavy processes like KYC, is now being applied in Customer Success to turn that reality into data you can see and act on. processmind Process mining works by analyzing event logs from your systems (product, CRM, ticketing, billing) to r